Warranty

Warranty

Our Shaving Handles and Beads are all handmade and assembled manually with the greatest care. However, it can occur that something goes wrong.

Stainless Steel elements: We provide lifetime guarantee on all our Stainless Steel products, if the products are used in a normal manner. This includes all our stainless steel Beads, without or with finishing such as stone, pearl or enamel.

Sparkling Zirconia Beads: The small Zirconia stones are placed in a brass base by hand and fixed in a white gold plated grid. This is a very precise and meticulous handling. Similar as with fine jewellery it are delicate products and it is possible that a stone falls out. Your handle will react differently based on frequency of wear and how you take care of it. On the Zirconia Beads a one year guarantee is provided. If a stone should fall out within the year, a new Bead will be sent to you for free.

Complaint handling: To report your complaint please send an email to info@gladderr.com. For damaged Sparkling Zirconia Beads we request you to include a picture showing the problem. We will solve the problem as soon as possible. As proof of purchase, please provide the invoice together with proof of payment, such as a credit card statement, bank statement or cash receipt.

If the product is no longer available it will be repaired (if possible) or replaced with another product of the same price range.

Scratches and other damages because of normal wear and tear, are not covered by our warranty.

Additional Note: Our Beads have a mark on the site indicating the bottom side of the Bead. The Beads should be placed on the Razor Base with that mark on the bottom side. Please also note that the bolt that fixes the Beads should be fastened tightly, so the Beads stay in place firmly.