Terms of service

General terms of service

1. These Terms 

1.1 These are the Terms and Conditions for the use of our GLADDERR website and the sale of our products to you.

1.2 It is recommended that you read these terms and conditions before placing your order with us. These terms tell you, among other things, who we are, how we deliver products to you, how you or we can change or cancel orders, what to do if there is a problem and other important information.

2. Information about GLADDERR 

2.1 We are GLADDERR BV and our company details are as follows.

GLADDERR B.V.Ambacht 12,

1511 JZ Oostzaan,

Nederland

Phone number: 0031 20 7220221

E-mail: info@gladderr.com

Chamber of Commerce number: 63566753
VAT number: NL 855295296B01

2.2 You can contact our customer service team by phone or email. See the contact details in the table above.

2.3 If we need to contact you, we will do so by telephone or in writing to the email address or postal address you provided to us with your order.

3. Use of our website 

3.1 On our website, you can purchase our products through the digital webshop. The online purchase of our products and the use of our website are available to consumers and retailers. We will not be obliged to accept orders from entrepreneurs or legal entities or bodies and we reserve the right to refuse orders intended for the resale of products by an unauthorized distributor and/or distribution channel (including dropshipping) if we do not wish to do so.

3.2 Information about our products can be found on our website. We try to ensure that all information on the website is complete and correct. However, please note that inaccuracies may occur at the time of placing your order. Subject to applicable law, we do not accept any liability for these inaccuracies.

3.3 We reserve the right to change, add and remove information on our website at any time without prior notice.

3.4 When you place an order with us, you agree to these terms and conditions.

3.5 In the event of fraudulent orders on our website , we reserve the right to deny the persons concerned access to our webshop.

3.6 Please see our privacy policy with more information about our data processing practices and security measures.

3.7 All intellectual property on this website relating to, among other things, visual material, brand name, product descriptions and other communications included on this website is owned by us. It is forbidden to publish, copy, use or reproduce the content of this website or parts thereof in any way, unless you have been given permission to do so. You may  copy information necessary  for your own personal use, such as information required for your order, during your use of this website.

4. Placing an order on our website 

4.1 You can order products on our website by selecting them and placing them in your shopping cart. You can check the contents of your shopping cart before proceeding with your order. In your shopping cart you can make adjustments to your order. Please note that products in your shopping cart are not reserved for you until the ordering process is fully completed. If everything is in order for you with your order, please enter and check your details before confirming your order (including the delivery costs displayed on our website  ). After your confirmation, you will be redirected to the payment process, where you can select and make the payment using the method of your choice. Once your payment has been processed, your order will be confirmed by us by email with an order number.

4.2 If you have chosen delivery to your address, we will send you another email with the estimated delivery time(s). It is possible that your delivery will be delivered in separate deliveries (split deliveries) from our warehouses if you have ordered multiple products through our website.

5. Contract situation  

5.1 Acceptance of your order will take place by e-mail to you. Your order is final when we accept it and confirm delivery, at which point a contract between you and us comes into effect.

5.2 Circumstances may arise that affect the acceptance of orders. Subject to applicable law, we reserve the right at any time in our sole discretion not to accept orders and/or refuse delivery.

5.3 If we are unable to accept your order, we will notify you by email and will not charge you for the product. This may be because the product is out of stock, because of unexpected limits on our resources that we could not reasonably foresee, because we have identified an error in the price or product description, because we are unable to  meet the expected normal delivery timeframe, or for other reasons.

5.4 All orders are subject to the availability and delivery of the product. If any items are out of stock, we reserve the right to inform you of alternative or similar items for sale on our website. If you do not wish to purchase these items, we will refund any payments you have already made to us for the unavailable items. If an order can no longer be fulfilled due to circumstances beyond our control (force majeure), such as errors in availability and/or delivery, we will notify you within a maximum of 14 days from the date of your order and we may terminate the contract. We will provide you with a refund for any amounts you have paid upfront for products that can no longer be provided to you.

6. Our Products 

6.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to accurately represent the colors, we cannot guarantee that the colors of the products have been accurately represented. Your product may differ slightly from those images.

6.2 The above does not affect your statutory rights in relation to faulty or misdescribed products.

7. Cancelling and returning an order 

7.1 Your rights in cancelling the order are in accordance with  termination rights to which you are entitled under the applicable mandatory legislation.

7.2 If what you have purchased is faulty, you have the legal right to terminate the contract and get your money back, or to have the product repaired or replaced.

7.3 If you have changed your mind about a product, you may decide, within a 14-day cooling-off period, to return the products in order to receive a refund. The 14-day cooling-off period begins on the date you receive the products.

7.4 If you choose to exercise your legal right to change your mind (right of withdrawal), you can do so by sending us the withdrawal form by email to info@gladderr.com. You must return the products to us within 14 days of providing the Model Withdrawal Form.

7.5 If you wish to return your order to us, you will be responsible for the cost of shipping to us, unless there is a faulty item delivered. When you send your order back to us, please make sure you send the order in its original packaging and fill out the returns form that came with your order. You can find the form here.

If possible, use the shipping box to return the items. Or use another sturdy box. Send the package to the following address:

GLADDERR B.V.

Ambacht 12

1511 JZ OOSTZAAN

Netherlands

7.6 We reserve the right to refuse to return items that have been sealed for health protection or hygiene purposes after they have been unsealed upon receipt by you.

7.7 Pursuant to clause 7.6,  it is not possible to return cosmetics where the sealed packaging has been opened, which means that we will not be able to resell these products. It is also not possible to return personalized products that are specifically made to your specifications and that have been produced by us based on your individual choice or decision, or that are otherwise clearly intended specifically for you.

7.8 Upon receipt of your return order, we will refund the amount due to you as soon as possible, within a maximum of 14 days after we have received the returned goods.

8. Products 

8.1 If you have any questions or complaints about the Product, please contact us. You can reach our customer service team at the telephone number and email address given in section 2 or by sending a letter to us.

8.2 We are required by law to supply products that are in accordance with your order. Nothing in these Terms affects your statutory rights.

9. Checkout in our webshop (checkout).

When checkout, you will be redirected to the order summary page. If you're using the Shop app, you'll be asked to verify the purchase through the app. However, if you're only using Shop Pay, then the purchase can be authenticated with the Shop passkey or a unique six-digit code received by text message or email.

If you return to our store with the same device, you can checkout without using the Shop app passwords or SMS confirmation. During checkout, you'll be redirected to Shop Pay to verify your information before returning to checkout to complete the purchase.

After you sign up for Shop Pay and complete verification, you can use the information that you saved at any Checkout that has the feature activated. You don't need to re-authenticate.

If you want to change your Shop Pay account information, then you need to sign in to Shop Pay with your registered email address before you update the information. You can opt out of Shop Pay at any time  if they no longer want to use the service. For questions or comments about using Shop Pay, customers can visit the Shop Help Center.

Discount codes: You can sign up for marketing updates and receive a discount code for our webshop.

When you sign up, you'll be asked to authenticate yourself with Shop. After verification, you will be logged in to Shop Pay in our webshop and the discount code will be saved in your account. When you make a purchase using Shop Pay, the discount code is automatically applied to the order.

If customers have questions or need help using Shop Pay, you can visit the Shop Help Center.

10. Liability GLADDERR. 

10.1 If we fail to comply with these Terms, we will be responsible for any loss or damage suffered by you which is a foreseeable result of our breach of this contract or our failure to act with reasonable care and skill, but we will not be responsible for any loss or damage that is not foreseeable.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees or resellers; for fraud or fraudulent misrepresentation; for breach of your statutory rights in relation to the products.

10.2 We supply the products for domestic and private use only. If you use the Products for any commercial, business, or resale purposes, we will not be liable to you for any loss of profits, loss of business, business interruption, or loss of business opportunity.

11. Your Personal Information 

11.1 We will only use your personal information as set out in our privacy policy

12. Other important matters 

12.1 These Terms and Conditions may be amended from time to time. The amended terms and conditions will apply to orders placed after the change has taken effect. The most recent version can be found on our website.

12.2 These Terms are governed by the laws of the Netherlands and you may therefore only bring legal proceedings in relation to the Products in the Netherlands.

12.3 If you have any complaints, please contact us: see clause 2 for more information. We will do our utmost to respond to your complaint within 14 days of receipt. If more time is needed to formulate a response, we will inform you of the delay and our reasons.

12.4 We ask our customers to use reasonable endeavours to resolve a complaint by mutual agreement before submitting the claim to legal proceedings.